Shipping policy

Thank you for choosing Antrezil Store! We aim to provide a smooth, reliable shipping experience for all customers. Please read our shipping policy below to understand how and when your order will be delivered.

1. Order Processing Time

All orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During high-volume periods (sales events, holidays), processing may take an additional 1–2 days.

You will receive a confirmation email once your order is placed, and another email when your order has been shipped.

2. Shipping Times & Delivery Estimates

United States

Standard Shipping: 7–15 business days
Express Shipping (if available): 5–8 business days

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight.
We occasionally offer free shipping promotions, which will be clearly displayed on our website.

4. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing a tracking link.
Please allow up to 48 hours for tracking information to update in the system.

If your tracking number shows no movement after a few days, this is normal for international logistics. Feel free to contact us for assistance.

5. Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes once the package reaches your country.

These charges are not included in our product prices or shipping fees.
Customers are responsible for paying any additional fees required by their country’s regulations.

Antrezil Store is not responsible for delays caused by customs.

6. Incorrect Address or Incomplete Delivery

Please ensure your shipping address is entered correctly at checkout.
We are not responsible for:

Packages delivered to the wrong address due to customer error
Failed deliveries caused by incomplete or inaccurate address information

If a package is returned to us due to an incorrect address, we can reship it once the customer pays the reshipping fee.

7. Lost or Stolen Packages

Once a package is marked as “Delivered” by the carrier, we cannot be held liable for lost or stolen items.

However, we will do our best to help you:

File a claim with the carrier
Locate the package through the tracking network

If a package is lost in transit (no movement for 30+ days), we will resend or refund your order.

8. Delayed Deliveries

Delays can occur due to:

Customs processing
Weather issues
Carrier backlogs
Global shipping disruptions

We appreciate your patience and will assist you with updates whenever needed.

9. Split Shipments

To ensure faster delivery, items in your order may be shipped separately, depending on availability.
You will receive a tracking number for each shipment.